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Shipping Policy

Section 01

Order Processing

All NextWave Hub orders are processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or UK bank holidays will be processed on the next available business day.

1 Order Placed

You receive an order confirmation email immediately after successful checkout.

2 Order Processed

We pick, pack, and prepare your order within 1 to 2 business days.

3 Order Dispatched

Your order is handed to our carrier and a tracking number is emailed to you.

4 Order Delivered

Your NextWave Hub products arrive at your door, ready to use.

During peak periods — new product launches, sales events, and bank holidays — processing may extend to 3 business days. We will always communicate any known delays promptly.

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Section 02

UK Shipping

We offer the following shipping options for all orders within the United Kingdom:

MethodEstimated DeliveryCost

Standard Shipping2 – 5 business daysFree over $75   $3.99 under $75

Express Shipping1 – 2 business days$6.99

Next Day DeliveryNext business day$9.99

Delivery estimates run from the date of dispatch, not the date your order was placed. Business days exclude weekends and UK bank holidays.

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Section 03

International Shipping

NextWave Hub ships to customers worldwide. Estimated delivery times and costs for international destinations are as follows:

RegionEstimated DeliveryCost

Europe (EU)5 – 10 business days$9.99

USA & Canada7 – 14 business days$12.99

Australia & NZ10 – 18 business days$14.99

Asia Pacific7 – 14 business days$11.99

Rest of World10 – 21 business days$16.99

International orders may be subject to customs duties, import taxes, or local fees charged by your country. These are the customer's responsibility and are not included in our product or shipping prices. We recommend checking your local customs rules before ordering.

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Section 04

Free Shipping

We offer free standard UK shipping on all orders over $75. The threshold is calculated on your cart subtotal after any discount codes have been applied, before taxes.

  • Free shipping applies to standard UK delivery only — not express or next day

  • The $75 threshold is based on cart subtotal after all discounts are applied

  • Free shipping is available on UK domestic orders only

  • Cannot be combined with certain promotional codes unless stated

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Tip — bundle up! Our product bundles are great value and will easily push you over the $75 free shipping threshold.

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Section 05

Order Tracking

Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel in real time.

  • Tracking updates may take up to 24 hours to appear after dispatch

  • Track directly on the carrier website using your tracking number

  • If you have not received a tracking email within 3 business days, please check your spam folder first

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No tracking number received? Email us at Jakedso@hotmail.com with your order number and we will look into it straight away.

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Section 06

Delays & Exceptions

We always aim to hit our delivery estimates but some circumstances are outside our control. These include:

  • Severe weather or disruption to carrier networks

  • UK bank holidays and peak periods such as Christmas and Black Friday

  • Customs delays on international orders

  • Incorrect or incomplete delivery address provided at checkout

  • Carrier strikes or national disruptions

We will always communicate known delays as quickly as possible. If your order is significantly late, get in touch and we will investigate on your behalf.

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Section 07

Lost or Damaged Orders

We pack every order carefully but if something arrives damaged or goes missing in transit, please follow these steps immediately:

1 Take photos immediately

Photograph the damaged item and packaging before throwing anything away.

2 Email us within 48 hours

Send photos and your order number to Jakedso@hotmail.com.

3 We sort it out

We will arrange a free replacement or full refund — no hassle, no stress.

For lost orders, please wait until 5 business days past the expected delivery date before contacting us, as parcels are sometimes delayed by carriers without a tracking update.

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Section 08

Incorrect Address

Please double check your delivery address before placing your order. NextWave Hub cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Spotted an error in your address after ordering? Email us immediately at Jakedso@hotmail.com. We can only update addresses before dispatch. Once your order has left us we are unable to redirect it.

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Section 09

Returns

Not happy with your order? We offer a 30-day return policy from the date of delivery. Items must be unused and in their original condition and packaging.

  • Email Jakedso@hotmail.com with your order number to start a return

  • Return postage costs are the customer's responsibility unless the item is faulty

  • Refunds are processed within 5 to 10 business days of receiving the item

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For full details on our returns process please see our Refund Policy page.

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Section 10

Contact

Got a question about your delivery? Have your order number ready and reach out:

  • Email: Jakedso@hotmail.com

  • Response time: Within 24 hours, Monday to Friday

  • Website: n3xtw4vehub.com

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