Refund Policy

Section 01

Overview

At NextWave Hub we want you to love every product you receive. If something is not right, we offer a straightforward 30-day return and refund policy so you can shop with complete confidence.

Under the UK Consumer Contracts Regulations 2013, you also have a statutory right to cancel your order within 14 days of receipt without giving any reason.

You have 30 days from the date of delivery to request a return or refund. After 30 days we are unable to offer a refund or exchange unless the item is proven to be faulty or not as described.

Section 02

Return Eligibility

Before raising a return request, please check that your item meets our conditions:

✦ Eligible for Return

Returned within 30 days of delivery
Item is unused and in original condition
All original packaging intact
Proof of purchase provided
Item arrived damaged or faulty
Wrong item was sent

✗ Not Eligible for Return

Returned after 30 days
Item has been used or damaged by customer
Original packaging removed or damaged
No proof of purchase
Marked as final sale at checkout
Software or digital content opened

Not sure if your item qualifies? Email us at Jakedso@hotmail.com before sending anything back and we will advise you straight away.

Section 03

How to Return

Starting a return with NextWave Hub is quick and straightforward. Follow these steps:

1 Email us to get started

Email Jakedso@hotmail.com with the subject: "Return Request — [Your Order Number]".

2 Include the details

Provide your order number, the item you are returning, and your reason. Attach photos if the item is damaged.

3 Wait for approval

We will review and respond within 24 hours with return instructions and the return address.

4 Send it back

Pack the item securely and post it to the address we provide. We recommend using a tracked delivery service.

5 Receive your refund

Once we receive and inspect the item, your refund is processed within 5 to 10 business days.

Please do not send items back without approval first. Unapproved returns may not be processed and items may be returned to you at your own cost.

Section 04

Refund Timeline

Once we receive your returned item, here is exactly what to expect at each stage:

StageTimeframeStatus

Return received and inspected1 – 2 business days after arrivalIn Review

Refund approved and processedWithin 2 business days of inspectionApproved

Refund sent to original payment5 – 10 business days after approvalProcessing

Refund visible in your accountUp to 10 business days (bank dependent)Complete

Refunds are always returned to the original payment method used at checkout. We cannot issue refunds to a different card or account.

Section 05

Exchanges

Want a different colour, size, or variant? We are happy to exchange within 30 days of delivery, subject to stock availability at the time of your request.

Email Jakedso@hotmail.com with your exchange request and order number
Item must be unused and in original condition with all original packaging
If the replacement is a higher price, you will be charged the difference
If the replacement is a lower price, we will refund the difference
Exchanges are subject to stock availability at the time of the request

If your preferred item is out of stock, we can issue a store credit valid for 12 months so you can grab it when it is back — we restock regularly.

Section 06

Faulty or Wrong Items

If your item arrives damaged, faulty, or is not what you ordered — we apologise. This is not the NextWave Hub standard and we will fix it immediately at no cost to you.

Contact us within 48 hours of receiving the item at Jakedso@hotmail.com
Include your order number and clear photos of the fault or incorrect item
We will offer a free replacement or a full refund — your choice
Return postage is fully covered by NextWave Hub in these cases
In most cases of damage or fault you will not be required to return the item

Please do not discard damaged packaging or products before contacting us. Photos are required to process your claim. Claims without supporting evidence may not be approved.

Section 07

Sale Items

Items purchased during a sale or with a discount code are eligible for return under the same standard conditions, unless they are clearly marked as final sale at the time of checkout.

Standard sale items — eligible for return within 30 days if unused and in original condition
Final sale items — clearly marked at checkout and not eligible for return or refund
Refunds on discounted items will reflect the amount you actually paid, not the original price

Section 08

Return Postage

Who covers the cost of return shipping depends on the reason for the return:

Reason for ReturnWho Pays Return Postage

Change of mind on unused itemCustomer pays

Wrong size or variant orderedCustomer pays

Item not as describedNextWave Hub pays

Faulty or damaged item receivedNextWave Hub pays

Wrong item receivedNextWave Hub pays

Exchange for different variantCustomer pays

When return postage is covered by us we will email you a prepaid label. Please only use the label we provide — we cannot reimburse independently arranged return shipping unless agreed in advance.

Section 09

Late or Missing Refunds

If your refund has not appeared within the expected timeframe, please follow these steps before contacting us:

1 Check your bank account

Refunds can take 5 to 10 business days to appear depending on your bank or card provider.

2 Contact your bank

Ask your bank if a refund is pending — there is often a processing period before it appears on your statement.

3 Still nothing? Email us

Contact Jakedso@hotmail.com with your order number and we will investigate immediately.

Section 10

Contact

Questions about a return or refund? Get in touch and have your order number ready for faster support:

Email: Jakedso@hotmail.com
Subject line: "Return Request — [Your Order Number]"
Response time: Within 24 hours, Monday to Friday
Website: n3xtw4vehub.com